Home / Contact

You reach us directly, not through three layers.

ZepDesk is built by a small team in Harmsdorf. If you write to us, you get an answer from someone who knows the product, usually by the next business day.

The right path for your request

Support

Questions about usage, postings, ELSTER, or e-invoicing: support@zepdesk.de. Please include your company and case number so we can help faster.

Sales and Firms

Quotes, volume pricing, and onboarding for firms: sales@zepdesk.de or by phone.

Data Protection

Information requests, deletion, and questions about the AVV: datenschutz@zepdesk.de. We respond within the statutory deadlines.

Provider and availability

Company ZeptronIT UG (haftungsbeschränkt)

Managing Director Leon Marzoll

Address Möhlbarg 12, 23911 Harmsdorf, Deutschland

Phone +49 176 913 688 70

Email support@zepdesk.de

Tax number 27/061/00413, Finanzamt Oldenburg in Holstein

Trademark ZepDesk® is a registered trademark of ZeptronIT UG (haftungsbeschränkt)

What we can commit to

A response to support requests by the next business day, and faster for incidents that affect your accounting. We tell you when a feature is missing or when a request will take longer, instead of inventing deadlines.

For firms and larger rollouts, we schedule a call where we show the client view, the DATEV export, and the roles on a demo client.

What happens after your message.

No ticketing system in another time zone. Four steps, and you have an answer.

STEP 1

Message

By email to support@zepdesk.de or by phone.

STEP 2

Review

We read it ourselves, without a first-line tier or canned responses.

STEP 3

Usually by the next business day, with a concrete suggestion.

STEP 4

Follow-up

For bugs, we get back to you as soon as the fix has shipped.

For firms and larger rollouts, we schedule a call.