Who processes your data where
Each box is a recipient with location and purpose. The dark box is where everything lives; the others only receive what their purpose requires.
Real view from ZepDesk: you choose the AI provider yourself in the AI settings.
What our hosting covers
Hetzner Online GmbH in Falkenstein, with data centers certified to ISO 27001. Each company runs as its own instance with its own database.
Every connection to ZepDesk uses TLS, with certificates from Let’s Encrypt that renew themselves.
New versions arrive continuously, without you installing anything. Incidents are posted on the system status page.
What the status page measures and what it does not is explained under system status.
Availability and recovery.
We announce maintenance in advance on the status page and by email. If the guaranteed availability is not met, a pro-rated credit is available on request.
How you get your data back out
The company's administration creates the full export in ZepDesk itself, in the background and as one package. It contains what a business needs for its archive or a switch:
| Content | Form |
|---|---|
| Receipts and outgoing invoices | as a list and as the original file |
| Quotes and reminders | as the original file |
| Bank transactions, VAT returns, BWA | as a list |
| DATEV batch | for your tax firm or the next software |
| Change log | who changed what and when |
After the contract ends, ZeptronIT provides an export for 30 days under section 8 (3) of the terms; after that the data is deleted unless a statutory retention obligation applies. Keeping your books under section 147 AO is your obligation; the full export gives you everything for it in one package.
For a tax audit there is also the data carrier under section 147 (6) AO, security and GoBD.
Questions about operations
All questions and answersCan I host ZepDesk myself?
No. ZepDesk is designed as a managed cloud, so updates, backups, and security stay with us. Running it on your own infrastructure is not something we offer at the moment.
What happens during an outage?
Outages and maintenance are posted on the system status page with time and impact; maintenance is also announced by email.
How do I get my data?
With the complete export under Administration, Company: receipts and invoices as a list and as original files, bank transactions, advance returns, BWA, DATEV batches for your tax firm and the change log. Customers, items and accounts you download per list as CSV. After cancellation you have 30 days for this.
What ZepDesk does not take on
Start in Germany.
Create an account, sign the data processing agreement (AVV) in your account, get going. No setup fee.