Frequently asked questions, answered honestly.

For sole proprietors and freelancers, GbR, OHG, KG, UG, GmbH, AG, eG, associations and foundations; a gGmbH or gUG as a GmbH or UG marked as non-profit (more). The price depends on the legal form.

Yes, unlimited users at no extra cost. Six roles per company: Administration, Accounting, Sales, Tax, Read-only and Employee. What each one sees and does is described under Roles and collaboration.

You. ZepDesk creates the bookkeeping, filings and annual accounts from your entries and checks them; filing and the tax decisions are up to you.

Advance VAT return, EC Sales List, wage tax return with the Payroll plugin, annual VAT return, Anlage EÜR, trade, corporate income and capital gains tax, from your entries and checked against the official validation rules. The private income tax return is not part of it. More under Taxes and ELSTER.

Yes, in both directions: sending as XRechnung or ZUGFeRD under the standard EN 16931, to public-sector clients in Germany with the Leitweg-ID from the customer profile. Incoming e-invoices are read in, validated and turned into a receipt; nothing is posted until you have checked it. More under E-invoicing.

Yes. When you set up the company, you enable the small-business regulation (Kleinunternehmer-Regelung). All invoices are then issued without VAT and carry the corresponding note. You then file an advance VAT return only in special cases, for example when you owe the tax as the recipient of a service under § 13b UStG; ZepDesk still generates the annual tax preparation.

Every German bank, through the account statement as CSV, MT940 or CAMT or directly through finAPI (PSD2). More under Bank reconciliation.

You switch plugins on per company in your account. Seven are included in the plan; ZepDesk CRM Pro (€14.90) and ZepDesk Cash Book (€4.90) have a monthly price of their own. All of them are listed under Plugins.

Yes, an open REST API with filters, pagination and API keys that Administration creates. More under Integrations.

It prepares entries and reports and explains every step. You choose the provider: Claude, ChatGPT or your own endpoint with an OpenAI-compatible interface; without your own access, a shared access from ZeptronIT with the same provider can be used. Through MCP you can also connect an assistant such as Claude that reads with your rights and only proposes changes (early access). What the AI reads is processed by the chosen provider, possibly outside the EU. More under AI assistant.

Yes, along the lines of the Anlage EÜR, with special depreciation, the investment deduction under § 7g EStG and private use of business assets; you can download it as CSV.

Most simply with its own access in your company, at no extra cost. If it works in its own software, the DATEV export delivers a posting batch per period with invoices, receipts and bank transactions. More under for tax firms.

Yes, with the ZepDesk Payroll plugin: payslips with the 2026 social insurance contributions as PDF and the wage tax return. ZepDesk creates social insurance notifications and contribution statements but does not yet transmit them to the health insurance funds; the required ITSG system certification is still missing.

Yes. Entries are reversed rather than deleted, changes stay in the history, receipts are stored with a checksum, and you keep the process documentation with the Compliance plugin. You must keep books and annual accounts for ten years and accounting vouchers such as invoices for eight years (§ 147 (3) AO); at the end of the contract the complete export gives you receipts, invoices, bank transactions, DATEV batches and the change log, and you download the annual accounts as PDF.

Yes, for Android on Google Play. The iPhone app is still in review at Apple. The interface also works in the browser on a phone, especially for receipt photos and checking key figures.

€29.00 for sole proprietors, €39.00 for associations and foundations, €39.00 for public-law corporations, €49.00 for partnerships, and €79.00 for corporations, each per month and company including VAT. Tax-firm rates on request.

No. Users, receipts, and entries are unlimited per company, and access for your tax advisor is included too.

No. ZepDesk is paid from the first month. There is no setup fee and no minimum term, and with monthly payment you cancel at the end of any month. We are happy to show you a demo company in a call.

ZepDesk is available and in public early access. That means you can work with it productively today, new features are added continuously, and some areas are still new.

For registered associations and foundations, €39 a month including VAT, with spheres under § 64 AO, donation receipts, use of funds, members and SEPA direct debit. gGmbH and gUG book the corporation plan. More under associations and foundations.

Through Mollie we accept SEPA direct debit, card payment (Visa, Mastercard, AmEx), PayPal and Klarna. Payment by invoice and bank transfer is available on request.

Yes. With an annual plan you pay for ten months instead of twelve and save two monthly fees (effectively a 16.7% discount off the list price). The benefit is shown automatically at checkout.

Yes. You can cancel at any time, effective at the end of the current billing period, under My account, My plan or by email to sales@zepdesk.de. No minimum term, no hidden clauses.

Our terms and conditions do not provide for a refund once the contract is concluded. You can cancel at any time, effective at the end of the current billing period, so at the end of the month with monthly payment.

Under My account, My plan. A change takes effect immediately, to a more expensive plan as well as to a cheaper one. ZepDesk prorates the difference for the remaining days of the billing period and shows it as its own line on the next invoice, as a surcharge or as a credit.

We agree Enterprise on request through the contact form, for example for special configurations; the price depends on scope. Running ZepDesk on your own infrastructure is not something we offer at the moment.

No, none of the plans has a setup fee. For Enterprise, setup and migration depend on scope; we tell you the price up front.